Disaster recovery resources
Helping you stay safe and protected is at the core of what we do. Frost Insurance risk advisors are well-versed in the challenges and vulnerabilities associated with harsh weather and its impact on the safety of our clients and their assets.
If you’ve experienced damage to your personal or business property and need to file a claim, we recommend reaching out to your carrier directly to expedite the process, but as always, Frost Insurance is available to assist you whenever you may need us.
Check your app store to see if your carrier offers a mobile app and download it so you can file a claim directly.
Personal preparedness tips:
- Locate your home’s water shut-off valve. If it requires a meter key, find yours now or visit a hardware store to replace it.
- If you lose power, have firewood readily available. If using a backup generator, know its safety features before operating.
- Check to be sure your smoke and carbon monoxide detectors are in working order and have fresh batteries.
- Consider placing Wi-Fi-connected water leak detectors near water sources that alert you of moisture or leaks in your home; take immediate action if detected to prevent or minimize water damage.
For more helpful tips, please see our full personal resource guide.
Get the guide
(800) 242-7666
clservice@acuity.com
(888) 263-2924
lossnotices@central-insurance.com
(800) 252-4670
cscfnol@chubb.com
(877) 336-2627
(800) 252-4633
first.report@travelers.com
(800) 725-9472
floodclaims@weareflood.com
Business preparedness tips:
- Advance plan and prepare to keep people safe —provide safety training, assign responsibilities, establish communication procedures and prepare emergency kits.
- Look over insurance coverage and business continuity plans to restore critical operations when weather disrupts your business.
- Understand unique weather risks in your region to help make informed decisions and keep your employees and property safe.
- Keep structural and mechanical components in good condition; use insulation and temperature controls; keep valuables and important documents safe.
For more helpful tips, please see our full business resource guide.
Get the guide
(800) 242-7666
clservice@acuity.com
(214) 528-3999
txclaims@amwins.com
(213) 452-7060
claimdesk@brcins.com
(210) 640-4440
claims@burns-wilcox.com
(888) 263-2924
lossnotices@central-insurance.com
(800) 252-4670
cscfnol@chubb.com
(205) 414-2289
(888) 362-2255
dallas.claims@emcins.com
(800) 226-3224
newclaim@fcci-group.com
(855) 473-6410
privateclient_claims@nationwide.com
(877) 336-2627
(312) 784-6001
txclaims@rtspecialty.com
(855) 782-7725
claims@starrcompanies.com
(972) 725-2100
claims@towerstonecorp.com
(800) 238-6225
first.report@travelers.com
(800) 343-9131
irnewclaims@unitedfiregroup.onmicrosoft.com
(800) 725-9472
floodclaims@weareflood.com
(800) 987-3373
usz_carecenter@zurichna.com
Property claim instructions
1. Protect property from further damage
- Cover the property if it is exposed to the elements
- Make temporary repairs, if reasonable and necessary, to protect the property from further damage
- Maintain a record of all expenses incurred
- Separate damaged from undamaged property
2. Take photos of damage when possible
3. Prepare an inventory of damaged property
- List quantity, description and value
- Attach bills, receipts, estimates and related documents
4. Retain the damaged property until a claims adjuster approves its disposal and it doesn’t pose a danger or hazard
- The adjuster may need to inspect the property
- The insurance company may be able to salvage the damaged property
5. Notify authorities if property is stolen
6. A claims adjuster should reach out to you within two business days (if you have not been contacted within that timeframe, please call Frost Insurance)
- If the damage impacts your business operations, a request to the insurance carrier will be made to expedite your claim
- If the damage affects your business more than originally anticipated, please contact Frost Insurance immediately
7. Be prepared to provide additional information as requested by the claims adjuster
8. If your property sustains damage that does not allow you to remain on the premises, plan for alternate arrangements
Local/regional numbers
We are here to help. Call us at (866) 227-2099 or you may reach out to your local Frost Insurance office at the numbers below.
(512) 473-4520
(713) 388-1250
(361) 580-9010
(214) 515-4145
(817) 420-5700
(713) 388-1250
(817) 420-5700
(361) 580-9010
(210) 220-6420
(210) 220-6420
(361) 580-9010
Additional resources
Frost Relief Loans
When disaster hits home, get relief during repairs with predictable monthly payments at a low rate.Learn about our relief loans
Frost Business Relief Loans
Frost is committed to helping businesses impacted by natural disasters recover and rebuild as quickly as possible.Learn about our business relief loans
Texas Department of Insurance
More resources may be found at the Texas Department of Insurance website.*Visit the site
* Frost Insurance Agency does not endorse these companies, further Frost does not make any guarantees or representations of effectiveness of products offered by these providers.