Home / Fraud Prevention

Fraud Resource Center

Whether you’re managing your personal finances or a business, your security is our top priority at Frost. Fraud is constantly evolving, but we're always ready with the latest guidance and tools to keep you and your business safe.

Remember, Frost will never reach out to ask for your username and password, debit card number, six digit PIN or authentication passcode. Ever.

Image of laptop with archers shooting arrows

Watch for red flags — and stop scammers in their tracks

Understanding how common scams work is one of the best ways to protect you or your business. Here are some of the latest fraud schemes to watch for.

Social engineering scams

Feeling pressured by an unsolicited call, email or text? It might be fraud.

Cryptocurrency scams

As crypto’s popularity rises, so do the risks of shady financial schemes.

Romance scams

Beware of surprise messages that turn romantic — they may be predatory in nature.

Loan scams

If the financing sounds too good to be true, it most likely is.

Business email compromise

Think you're replying to a trusted partner? It could be a scammer redirecting your funds. Double check the email address and always verbally verify new payment instructions.

Imposter scams

That urgent message from a familiar name? Scammers spoof email addresses, phone numbers and domains to impersonate people you trust.

Check fraud

Scammers can steal, alter or counterfeit checks to drain your business accounts.

Payment fraud

Stay wary of scammers using phishing, business email compromise or vendor impersonation to trick your business into sending money to fraudulent accounts.

You’re the first line of defense

But we’re here the second you need us. While Frost is always looking out for you or your business, these tips will help prevent fraud in your everyday life, too.

Serving you starts with protecting you

From our tech to our team, fraud prevention is integrated in everything we do.

Our security tools

There’s a whole toolkit of anti-fraud features here, each designed to create a secure banking experience for you or your business.

Our people

Frost employees handle your data with the highest level of care, never taking your personal information — or you — for granted. They receive ongoing training on the latest fraud tactics and work quickly to investigate and resolve suspicious activity.
Teller with customer

Our tech

Fraud doesn’t sleep and neither does Frost. We monitor transactions 24/7 for account irregularities that could indicate threats like wire fraud or identity theft, and respond immediately to alerts. Our network is also regularly scanned to expose risks and stay ahead of emerging scams.
Business people

Our people

Frost employees handle your data with the highest level of care, never taking your personal information — or you — for granted. They receive ongoing training on the latest fraud tactics and work quickly to investigate and resolve suspicious activity.
Teller with customer

Our tech

Fraud doesn’t sleep and neither does Frost. We monitor transactions 24/7 for account irregularities that could indicate threats like wire fraud or identity theft, and respond immediately to alerts. Our network is also regularly scanned to expose risks and stay ahead of emerging scams.
Business people

What to do if you suspect fraud

If you notice a suspicious transaction on your account or gave out personal information, call us immediately at (800) 513-7678 or visit your nearest Frost financial center. You should also:

If you received a suspicious phone call, hang up, and don't open suspicious texts or emails. Instead, contact the provider at their publicly listed phone number.
Freeze an impacted debit card through the Frost App or Frost Online Banking.
Report suspicious emails claiming to be Frost to webhelp@frostbank.com or give us a call 24/7.
Worried you’ve been scammed?

Don't forget: you have people. There’s an entire team at your back ready to help.