Disaster Recovery Resources
Helping you stay safe and protected is at the core of what we do. Frost Insurance risk advisors are well-versed in the challenges and vulnerabilities associated with harsh weather and their impact on the safety of our clients and their assets.
If you’ve experienced damage to your personal or business property and need to file a claim, we recommend reaching out to your carrier directly to expedite the process. Below are instructions on how to file a claim and the contact information for the personal and commercial carriers Frost partners with. As always, Frost Insurance is available to assist you whenever you may need us.
Check your app store to see if your carrier offers a mobile app and download it so you can file a claim directly.
We are here to help. Call us at (866) 227-2099 or you may reach out to your local Frost Insurance office at the numbers below.
1. Protect your property from further damage
- Cover the property if it is exposed to the elements
- Make temporary repairs, if reasonable and necessary, to protect the property from further damage
- Maintain a record of all expenses incurred
- Separate damaged from undamaged property
2. Take photos of damage (if possible)
3. Prepare an inventory of damaged property
- List quantity, description and value
- Attach bills, receipts, estimates and related documents
4. Retain the damaged property until a claims adjuster approves its disposal (unless a danger to safety exists)
- The adjuster may need to inspect the property
- The insurance company may be able to salvage the damaged property
5. Notify police if there is theft
6. A claims adjuster should reach out to you within two business days (if you have not been contacted within that time frame, please call Frost Insurance)
- If the damage significantly affects your business operations, we will request that the insurance carrier expedite your claim
- If the damage has a greater impact on your business than originally anticipated, please contact Frost Insurance immediately
7. Be prepared to provide additional information as requested by the claims adjuster
8. Plan for alternative arrangements if your property has damage that does not permit you to remain there
Personal Carriers Claims Centers
Acuity (800) 242-7666 clservice@acuity.com |
Central (888) 263-2924 lossnotices@central-insurance.com |
Chubb (800) 252-4670 cscfnol@chubb.com |
NFIP: Flood (877) 336-2627 |
Travelers (800) 252-4633 first.report@travelers.com |
Wright: Flood (800) 725-9472 floodclaims@weareflood.com |
Commercial Carriers Claims Centers
Acuity (800) 242-7666 clservice@acuity.com |
AmWINS (214) 528-3999 txclaims@amwins.com |
Brown & Riding (213) 452-7060 claimdesk@brcins.com |
Burns & Wilcox (210) 640-4440 claims@burns-wilcox.com |
Central (888) 263-2924 lossnotices@central-insurance.com |
Chubb (800) 252-4670 cscfnol@chubb.com |
CRC (205) 414-2289 |
EMC (888) 362-2255 dallas.claims@emcins.com |
FCCI (800) 226-3224 newclaim@fcci-group.com |
Nationwide Private Client (855) 473-6410 privateclient_claims@nationwide.com |
NFIP: Flood (877) 336-2627 |
R-T Specialty (312) 784-6001 txclaims@rtspecialty.com |
Starr (855) 782-7725 claims@starrcompanies.com |
Towerstone (972) 725-2100 claims@towerstonecorp.com |
Travelers (800) 238-6225 first.report@travelers.com |
United Fire (800) 343-9131 irnewclaims@unitedfiregroup.onmicrosoft.com |
Wright: Flood (800) 725-9472 floodclaims@weareflood.com |
Zurich (800) 987-3373 usz_carecenter@zurichna.com |
Local Regional Numbers
Austin (512) 473-4520 |
San Antonio (210) 220-6420 |
Victoria (361) 580-9010 |
Houston (713) 388-1250 |
Dallas (214) 515-4145 |
Fort Worth (817) 420-5700 |
Corpus Christi (361) 580-9010 |
Rio Grande Valley (361) 580-9010 |
San Marcos (210) 220-6420 |
Permian Basin (817) 420-5700 |
College Station (713) 388-1250 |
Additional Resources
More resources may be found at the Texas Department of Insurance website.
If you need restoration services, here are some reputable companies you may contact.
Frost Insurance Agency does not endorse these companies, further Frost does not make any guarantees or representations of effectiveness of products offered by these providers.